Dr. James Pollock’s recent comment to a quality related article we shared on LinkedIn hit close to home. Essentially that the physician’s and medical staff’s experience along with focus on the patient equals quality. I agree wholeheartedly. But I also believe strongly that data is of great importance when used correctly.
This year I’ve accompanied my father to several appointments where the doctor barely acknowledged us, all the while typing on his laptop the entire visit. I feel very strongly this lack of interaction delayed obtaining an accurate diagnosis. And with his diagnosis timely treatment is absolutely critical. To Dr. Pollock’s point, I believe that a focus on my father during his visits would have equaled a higher quality of care.
Data’s role in quality patient care need not be mutually exclusive of the provider’s expertise however. When used correctly data can be a valuable ally. It can often highlight critical elements and trends hiding in plain sight. It can highlight best practices as well deficiencies. Most would argue it’s difficult, if not impossible, to improve what you don’t measure. And while data cannot serve as a substitute for highly skilled, experienced providers, it can serve as important tool toward higher quality.
At Due North Analytics our passion is analytics. Specifically our passion is transforming data into valuable information that makes a difference in form of higher quality, improved operations or improved financials. Our goal is to become an extension of your team, where we’ll stay committed to your continued success.